Terms of service

If the item has a defect that is not caused by the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchases Act, depending on the circumstances, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand the agreement be cancelled, and claim compensation from the seller.

Repair or replacement:

If the item has a defect, the buyer may require the seller to repair the defect or deliver an equivalent item. The seller may refuse the buyer's claim if fulfilling it is impossible or would cause the seller unreasonable costs.

Russemerch shall carry out the repair or replacement within a reasonable time. Repair or replacement shall be carried out at no cost to the buyer, without risk that the buyer's expenses are not covered, and without significant inconvenience to the buyer.

The seller may not make more than two attempts at repair or replacement for the same defect, unless there are special circumstances that make further attempts reasonable. Even if the buyer does not request repair or replacement, the seller may offer repair or replacement if this is done without delay. If the seller arranges such repair or replacement, the buyer may not claim a price reduction or cancellation.

Price reduction:

If the defect is not repaired or replaced, the buyer may claim a proportional price reduction.

Cancellation:

Instead of a price reduction, the buyer may cancel the agreement, except where the defect is minor.

Compensation:

The buyer may also claim compensation for financial loss suffered as a result of the item having a defect, cf. Section 33 of the Consumer Purchases Act. The buyer must submit a claim to the seller by way of complaint, cf. point 11 of this contract. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.