Privacy Policy

We are committed to ensuring that you understand what type of information we collect about you and how we process it. In this privacy policy, we explain which personal data we collect, use, share, store, and transfer. We also provide information about your rights.

What is personal data?
Personal data is information that can be directly or indirectly linked to you as a person, such as your name, address, email address, IP address, and phone number.
Who is responsible for processing?
Russeservice AS (org. no. 965 699 384), Redress AS (org. no. 985 840 784), and University AS (org. no. 951 572 276) are responsible for processing your personal data when you shop with us or visit our websites. In this privacy policy, we refer to these companies as "we."

As data controllers, we are obligated to process your personal data in accordance with our duties under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Norwegian Data Protection Act.

Russeservice AS is responsible for processing your data in connection with the website russeservice.no. Redress AS is responsible for russedress.no and russemerch.no, while University AS is responsible for university.no and universitywear.no.

Russeservice AS and Redress AS share responsibility for all data processing related to russ.no.

Who do we process personal data about?
This privacy policy applies to our processing of personal data about individuals who order products or services from us:

Customers
Parents/guardians
Any other individuals who visit our websites or contact customer service

What personal data do we process?
We collect and process personal data to provide you with the best possible experience. The personal data we collect and process can be categorized as follows:

Basic information, such as name and contact details
Demographic information, such as birthdate, gender, and geographic area
The name of your school
Payment information
Any other information you choose to provide when contacting customer service
Information collected when you visit our websites (including date and time, type of computer/mobile device, operating system, and browser used, IP addresses, screen size, etc.)

How do we receive personal data about you?
We may receive your personal data in various ways:

You can provide personal data directly, for example, when you shop with us or contact customer service. This data is necessary for us to offer the service or follow up on your inquiries.
We may obtain personal data indirectly from you, for example, through cookies when you use our websites. This data is important for improving and further developing the services we offer you.
We may collect personal data from other sources, including our partners and public registers. This data is essential for improving and customizing the services we provide you.

It is voluntary to share your personal data with us. However, certain information is necessary for using our services.

Why are we allowed to process your personal data?
According to data protection laws, we are required to base the processing of your personal data on a legal basis. Our processing of personal data is based on one or more of the following legal grounds:

You have given your consent for the processing of your personal data for one or more specific purposes (GDPR Article 6(1)(a)).
The processing is necessary to fulfill a contract with you (GDPR Article 6(1)(b)).
The processing is necessary to fulfill a legal obligation we are subject to, such as retaining information in accordance with accounting laws (GDPR Article 6(1)(c)).
The processing is necessary for purposes related to a legitimate interest pursued by us, provided that your interests, fundamental rights, or freedoms do not outweigh them (GDPR Article 6(1)(f)).

If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.

Why are we allowed to process your personal data, and what do we use it for (purpose)?
We collect and use your personal data for various purposes, depending on your connection with us and how we interact with you. The processing of your personal data may vary depending on which websites you use.

Below you can read more about which personal data each data controller processes, what they are used for (purpose), and why we are allowed to do so (legal basis).

Purpose	Processing Activity	Categories of Personal Data	Legal Basis
Sales	Processing orders in the online store: To process your orders and deliver products, we must process your personal data.	Name, address, postal code, email address, phone number, payment information, school/school number or kindergarten	GDPR Article 6(1)(b) – Necessary for fulfilling a contract
Customer service	Handling inquiries and customer service: When you contact customer service, we process your personal data and the information you provide.	Personal details/contact information, other information as stated in the inquiry	GDPR Article 6(1)(f) - Legitimate interest
Service and operational messages	Sending service and operational messages: We may send you information such as security alerts, updates, account notifications, and important information about your order.	Personal details/contact information	GDPR Article 6(1)(f) - Legitimate interest
Chat services	Communication through chat services: On some of our websites, you can contact us through integrated chat services, including Messenger.	Personal details/contact information	GDPR Article 6(1)(f) - Legitimate interest

How do we protect your personal data?
We have established routines and measures to ensure that unauthorized persons do not gain access to your personal data. We conduct regular risk assessments and have both technical systems and physical procedures in place to safeguard information security and handle access and rectification requests.
Who do we share personal data with?
We may share your personal data with other companies in our group (the R&U group). If you have agreed to join the Benefits Club, we also share your personal data with our partners, including TDK Media AS.